Orchid of Siam respects your privacy. Communications between Orchid of Siam and its clients are treated as confidential and will not be disclosed to a third party unless you consent, it is necessary to provide the requested service, or disclosure is required by law.
Information we collect
When you use a consultation, contact or newsletter form, we may collect the information you provide, including your name, email address, telephone number, location, immigration route of interest and case summary.
We may also receive basic technical and usage information needed to operate, secure and understand the performance of the website.
How we use information
- To respond to enquiries and arrange consultations.
- To assess what immigration service may be relevant to your circumstances.
- To send updates when you have asked to join our newsletter.
- To operate, secure and improve the website.
- To meet legal and regulatory obligations.
Storage and service providers
Website enquiries are processed and stored using secure service providers that support our website, database, hosting, email and analytics. We only share information with those providers to the extent needed for them to perform those functions.
Submitting an enquiry does not by itself create an adviser-client relationship. Please avoid including unnecessary sensitive information in a website form; we will tell you how to provide documents securely if we need them.
Retention and security
We retain personal information only for as long as it is reasonably needed for the purpose for which it was collected, to meet professional and legal obligations, or to establish and defend legal claims.
We use reasonable technical and organisational safeguards against accidental loss and unauthorised access, use, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.
Your choices and rights
Depending on the law that applies, you may ask for access to, correction of or deletion of your personal information, object to or restrict certain processing, or withdraw consent where processing relies on consent.
To make a privacy request or ask a question about this policy, email info@orchidofsiam.org.uk.
UK and Bangkok offices
The associated Bangkok office is separately owned and managed. If your enquiry requires support from that office, we will explain the arrangement and only share information as appropriate to your request.
Changes to this policy
We may update this policy when our practices, services or legal obligations change. The current version will be published on this page.